NZexperts makes a serious effort to ensure all introductions are to genuine clients only and review each request for legitimacy and relevance. We also limit our introductions to no more than one contractor per project thereby ensuring that the client selects the most appropriate candidates for the task. If however, you are introduced to a client without a real project need then you will not be required to pay the introduction fee.

A non-genuine request might consist of one of the following situations:

1st	Despite several attempts the client could not be reached.
2nd	The client requested an introduction even though there was no real need or intent to appoint a contractor at that time.
3rd	The client is not an "end customer" but a project broker.
4th	The requirements of the client differ significantly from your NZexperts profile.

If one of those circumstances exists, you must inform us within 14 days. The introduction fee will then be cancelled, and we might bar the client from further activity via NZexperts.